Policies

HANDCRAFTED  
Because of its authentic handcrafted nature, merchandise may bear the marks of its artist with slight variations in color and finish, creating natural subtleties that leaves no two pieces alike. Minor imperfections in printing are not flaws, but rather a part of the handmade allure. As well, vintage pieces may possess worn components, patches and perfectly aged inconsistencies. We believe this well-traveled history adds to the unique charm and sensibility of each piece. We're sure you'll agree.

With proper laundering and attention to care, Mela & Roam’s textiles, both old and new, will be enjoyed for years to come. Wash care instructions can be found here.


AVAILIBILITY

The website features only a taste of our stock and offerings. Please don't hesitate to email sales@melaandroam.com if you're looking for a specific size, color or print. Our items are produced with much love in limited quantities; no more than a few of each design are made and many are one-of-a-kind.


FAIR AND SUSTAINABLE PRACTICES

Utilizing quality workmanship and sustainable environmental and social practices, our customers are given an alternative to the mass produced. Mela & Roam designs, sources, and handpicks their merchandise, visiting the factories and artisans first-hand to ensure fair and ethical conditions.


CUSTOM ORDERS

We love working with customers and trade affiliates on one-of-a-kind pieces. Send custom inquiries and questions to sales@melaandroam.com.


WHOLESALE INQUIRIES

If you feel Mela & Roam would be a good fit for your boutique and would like information on how to carry our line, contact sales@melaandroam.com.


PAYMENT

Mela & Roam accepts payment by credit card or Paypal, using the secure services of Paypal and SecurePay. All prices are listed in US dollars and applicable sales taxes will be applied to orders within the state of Texas.


DELIVERY

Orders are processed within 2-3 business days, excluding major holidays. Upon dispatch you will receive an email containing shipping details. To help ensure all orders arrive safely at their destination, Mela & Roam uses USPS, UPS or FedEx depending on the nature and size of the item(s). Rates apply to ground shipping in the Continental United States and expedited delivery is available for an additional fee.

For rates outside of the US, please contact sales@melaandroam.com. International customers are responsible for any duties and taxes determined by the customs agency within the destination country, and these fees are collected at the time of delivery. Additional information can be obtained by contacting your local customs office.

Please be careful when opening your package as items are delicate and fabric could be damaged by cutting devices.

 

RETURNS AND EXCHANGES
Because textiles are such a tactile purchase — and we highly encourage seeing and feeling them in person! — we offer a return policy should the piece not fit your needs. We stand by our product 100% and do our best to make sure customers are happy before, during, and after a transaction.

Mela & Roam will gladly accept returns on any regularly priced unused, unwashed and saleable item within 14 days of order receipt. Email sales@melaandroam.com to obtain an RA and address to send items in their original packaging. Mela & Roam is not responsible for lost returns. Provided the criteria is met, refunds are given in full, less shipping charges. Please allow 7-10 business days for processing.

All custom and sale items are final. No returns accepted on cut fabric; please inquire about a sample prior to purchasing.


COPYRIGHT
The content in this site, including but not limited to graphics, logo, photography, text or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Mela and Roam LLC. The collective work includes works that are licensed to Mela and Roam LLC. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the site solely for your own non-commercial use, or to place an order with Mela and Roam LLC. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Mela and Roam LLC.